I've conducted countless strategic planning sessions that result in co-designed documented Strategic Plans for managing change, seeking new direction, getting back on track and ending chaotic disorganisation. Delivering in Darwin and across the Territory and Australia by arrangement.
Organisations like No More and The Women's Innovation Network NT benefitted from everyone having their say, multiple options being presented and a consensus being reached.
No one got into business to do marketing. But it's a neccessary part of the game. Likewise, a lot of us find ourselves doing marketing as part of our multi-disciplinary roles and we're finding the whole online world a little overwhelming.
I have guided over 2000 small businesses through marketing online since 2017 through Business Station and Business Enterprise Centre NT.
I've trained staff from Matt Wright Adventures, Charlies of Darwin, Ocean Buyers Agency, Perth Speech Therapy and even government agencies in the Northern Territory and New South Wales.
Design Thinking is one of those really annoying academic concepts that no one really uses because it's full of jargon that no one understands.
My Design Thinking workshops break down the mess and make it fun and effective for teams looking to build new products, design new services or come up with new ideas for revenue.
I've taught it at Charles Darwin University and Central Queensland University. And I've helped the teams at Darwin Innovation Hub, Catholic Care and City of Darwin get their design thinking breakthroughs.
Organisations can't ignore LinkedIn. Especially when 16 million Aussies are active on it - and they are doing business, finding jobs and unskilling in a time when skills are hard to find and very in-demand.
However, few organisations have a LinkedIn strategy and their executives aren't active on the world's biggest professional platform.
But they are waking up to the opportunity and LinkedIn use has skyrocketed in the last few years.
I was awarded a LinkedIn Top Voice status in 2024: only 300 are awarded globally each year.
I provide training and executive coaching on how to work with LinkedIn for individuals and organisations using a tested and provdem method.
Even if we are not business owners, there's value in employees learning about entrepreneurial thinking.
It's not necessarily about starting businesses. Entrepreneurship helps your team thinking from the point of view beyond just their own role - and to the bigger picture of how organisations operate, and how thinking beyond the routine and set processes can transform an organisation from stagnant to dynamic.
My entrepreneurship workshops are based on both experiences as a serial entrepreneur, my studies with University of NSW in Marketing and Business Information Systems as well as the principles in the curricula that I've taught at Charles Darwin University, Central Queensland University and the Australian Catholic University.
The workshops are highly interactive and practical.
If you're a business without an online presence, you're not in business. However, business treats social media like it's a television or radio ad.
In this comprehensive full-day program, your team will learn about the platforms, the purpose, the best practices, the fine line between brand values and the attention economy as well as forming a content plan for your business that will not only reach your target customer, but lead them to engagement.
The power of public speaking can be used to inspire, move and transform teams. But even at the smallest level, it brings the confidence to speak up in meetings, contribute to team work and collaborate with others. Simply, public speaking is less about TEDtalks and more about everyday use of our voices and our thoughts.
This is what Study NT Student Ambassadors, NT Training Awards Participants, Airport Development Group and Real Estate Institute of the Northern Territory learned when they used this training.
Your staff are already using ChatGPT. Even if they've been told not to. So you could try and. "policy your way out of it" or you could provide the tools and training for them to use it safely and more effectively.
My half-day and full-day AI tools training introduces your team to not only the tools, but to how to best use them to get real work done in a privacy-first and safe way.
You'll learn how to integrate AI into your workflows so that everyone works better, faster and more accurately without compromising data privacy and business confidentiality.
I have been delivering Digital Skills, AI Literacy, Strategic Planning, Design Thinking, Social Media and Crisis Communications training for the public sector for years now through local councils like Coomalie Community Council, West Arnhem Regional Council, Trade & Investmetn Queenland, NSW Health, WA Small Business Development Corporation, Northern Territory and Queensland Governments, Austrade and Ausindustry.
I am also a contracted trainer for the Public Sector Network across all three levels of government in Australia and both levels in New Zealand.
All my training programs are available and contextualised for both your government and local application.
AI tools are revolutionising local government operations across Australia, delivering remarkable improvements in efficiency and service delivery.
Document Management Systems
The City of Sydney has pioneered AI-driven document processing, particularly in planning applications and Complying Development Certificates (CDC), dramatically reducing processing times and improving accuracy[1].
Virtual Assistants
AI-powered chatbots are transforming citizen engagement, with many Australian councils implementing 24/7 assistance platforms for routine enquiries about council services, payments, and applications[4].
Smart Assessment Tools
The NSW Government has invested $5.6 million in AI technologies to accelerate development assessment timeframes. Sixteen councils are currently trialling these systems to improve application quality and processing efficiency[10].
Predictive Maintenance
Australian localities managing over 650,000 kilometres of roads are utilising AI systems for real-time diagnostics and early detection of pavement wear[4].
Road Network Optimisation
AI systems are being deployed across Australian councils to:
- Monitor traffic patterns
- Identify maintenance requirements
- Schedule roadworks efficiently
- Provide real-time diagnostics for infrastructure[4]
Sentiment Analysis and Communication
Advanced AI tools analyse public sentiment across multiple channels, helping councils understand community priorities. The systems process feedback in real-time, enabling more responsive governance[3].
Financial Operations
AI-enabled platforms assist councils with:
- Budget variance analysis
- Automated RFP creation
- Processing of information requests
- Invoice management and processing[3]
Data Virtualisation
Rather than creating new repositories, councils are adopting data virtualisation approaches, allowing teams to access necessary data while maintaining cost-effectiveness[6].
Compliance and Ethics
Implementation must align with Australia's AI ethics framework, which outlines eight principles for responsible AI deployment[2].
The NSW Government's AI Solutions Panel, established in April 2024, provides councils with access to pre-approved AI solutions that meet essential criteria and comply with government policies[9].
For successful implementation, councils must adopt a whole-of-council perspective, ensure proper staff training, and maintain robust data management practices. When properly deployed, these AI tools significantly enhance service delivery while reducing operational costs and administrative burdens[6].
Sources:
[3] https://www.oracle.com/au/artificial-intelligence/ai-local-government/
[4] https://www.oracle.com/artificial-intelligence/ai-local-government/
[6] https://www.governmentnews.com.au/how-councils-can-make-the-most-of-ai/
[7] https://www.lgitsa.com.au/initiatives/aiguidelines/
[8] https://datacom.com/au/en/discover/articles/blog-how-can-councils-adopt-artificial-intelligence
Australian Digital Education & Retail Group Pty Ltd
ACN: 683428882
PO Box 36078 Winnellie NT 0820 Australia
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