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Latest from The Saturday Sprint

People at a board room table

How local government is using AI

December 10, 20242 min read

AI tools are revolutionising local government operations across Australia, delivering remarkable improvements in efficiency and service delivery.

Administrative Automation

Document Management Systems

The City of Sydney has pioneered AI-driven document processing, particularly in planning applications and Complying Development Certificates (CDC), dramatically reducing processing times and improving accuracy[1].

Virtual Assistants

AI-powered chatbots are transforming citizen engagement, with many Australian councils implementing 24/7 assistance platforms for routine enquiries about council services, payments, and applications[4].

Planning and Development

Smart Assessment Tools

The NSW Government has invested $5.6 million in AI technologies to accelerate development assessment timeframes. Sixteen councils are currently trialling these systems to improve application quality and processing efficiency[10].

Data Analytics

Predictive Maintenance

Australian localities managing over 650,000 kilometres of roads are utilising AI systems for real-time diagnostics and early detection of pavement wear[4].

Infrastructure Management

Road Network Optimisation

AI systems are being deployed across Australian councils to:

- Monitor traffic patterns

- Identify maintenance requirements

- Schedule roadworks efficiently

- Provide real-time diagnostics for infrastructure[4]

Public Engagement

Sentiment Analysis and Communication

Advanced AI tools analyse public sentiment across multiple channels, helping councils understand community priorities. The systems process feedback in real-time, enabling more responsive governance[3].

Budget Management

Financial Operations

AI-enabled platforms assist councils with:

- Budget variance analysis

- Automated RFP creation

- Processing of information requests

- Invoice management and processing[3]

Implementation Framework

Data Virtualisation

Rather than creating new repositories, councils are adopting data virtualisation approaches, allowing teams to access necessary data while maintaining cost-effectiveness[6].

Compliance and Ethics

Implementation must align with Australia's AI ethics framework, which outlines eight principles for responsible AI deployment[2].

Future Development

The NSW Government's AI Solutions Panel, established in April 2024, provides councils with access to pre-approved AI solutions that meet essential criteria and comply with government policies[9].

For successful implementation, councils must adopt a whole-of-council perspective, ensure proper staff training, and maintain robust data management practices. When properly deployed, these AI tools significantly enhance service delivery while reducing operational costs and administrative burdens[6].

Sources:

[1] https://www.dlapiper.com/en-au/insights/publications/2024/01/how-ai-can-be-used-in-local-government-in-2024

[2] https://www.civica.com/en-au/insights/how-data-and-ai-stand-as-cornerstone-of-progress-in-australias-local-government-sector/

[3] https://www.oracle.com/au/artificial-intelligence/ai-local-government/

[4] https://www.oracle.com/artificial-intelligence/ai-local-government/

[5] https://www.govtechreview.com.au/content/gov-cloud/article/transforming-government-workflows-with-ai-1063637897

[6] https://www.governmentnews.com.au/how-councils-can-make-the-most-of-ai/

[7] https://www.lgitsa.com.au/initiatives/aiguidelines/

[8] https://datacom.com/au/en/discover/articles/blog-how-can-councils-adopt-artificial-intelligence

[9] https://www.planning.nsw.gov.au/assess-and-regulate/development-assessment/artificial-intelligence-in-nsw-planning

[10] https://www.olg.nsw.gov.au/media-releases/artificial-intelligence-trial-to-speed-up-local-planning-systems/

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Dante St James

Dante is the Director of Australian Digital Education & Retail Group and Founder of Clickstarter, Speakstarter and Dante St James Consulting.

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